Payment and Refund Policy

Last updated: 15 October 2026

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all payments made for courses and training services offered by glamripfy specialising in live production decks and control rooms including multi-camera switching live broadcasting techniques real-time video operation and professional management of television and streaming productions. It covers both online digital modules and any in-person workshop components purchased through our commercial website. The policy explains how payments are processed what happens if you change your mind and the steps for requesting refunds. It applies to all customers in the United Kingdom and is designed to comply with the Consumer Rights Act 2015 the Consumer Contracts Regulations 2013 and UK GDPR along with the Privacy and Electronic Communications Regulations.

Prices Currencies Taxes and Additional Charges

All prices on our website are displayed in British Pounds Sterling GBP and include value added tax VAT at the prevailing rate. No hidden fees apply to the listed course fees however additional charges may arise if you choose optional extras such as extended access periods or printed materials. Currency conversion fees charged by your bank or card issuer are your responsibility and are not controlled by glamripfy. Prices may change from time to time but the price at the time of your confirmed booking remains fixed for that transaction.

Accepted Payment Methods Authorisation and Security

We accept major credit and debit cards processed through secure third-party gateways. Payment authorisation occurs immediately upon submission of your order details and funds are held until the transaction is confirmed. All payment data is encrypted using industry-standard protocols to protect your information under UK data protection rules. glamripfy does not store full card details on its systems. If a payment fails due to insufficient funds or incorrect details you will be notified and given the opportunity to retry.

Order Booking Confirmation and Contract Formation

Once you complete the checkout process and receive an order confirmation email a binding contract is formed between you and glamripfy. This confirmation includes details of the course the price paid and your booking reference. You should retain this email as proof of purchase. No contract exists until we have verified payment and issued the confirmation.

Cancellation Rights and Applicable Periods

Under UK consumer law you have the right to cancel most distance contracts within 14 days of the contract formation without giving a reason. For digital courses this period may be affected if you begin accessing the content. If you request cancellation after starting a course access may be revoked and partial refunds considered only at our discretion. In-person sessions may have different notice periods depending on the schedule.

Refund Eligibility Exclusions and Non-Refundable Items

Refunds are available if you cancel within the statutory period or if a course is cancelled by glamripfy. Non-refundable items include any promotional bundles already accessed digital downloads completed modules and services where you have explicitly waived your cancellation rights by starting consumption. Refunds are not granted for change of mind after the cooling-off period or for failure to meet course prerequisites that were clearly stated beforehand.

Step-by-Step Procedure to Request a Refund

To request a refund contact us using the details on our Contacts page and provide your order number full name email address associated with the booking and a clear statement of your reason. You must submit the request within the applicable time limits. We will acknowledge receipt within two working days and guide you through any additional information needed such as proof of purchase.

Inspection Approval Rejection and Notification of Decisions

Each refund request is reviewed individually against the policy criteria. We aim to complete the inspection within 10 working days. You will be notified by email of approval or rejection together with reasons if refused. Approved refunds proceed to processing while rejected requests include guidance on any further options available under consumer law.

Refund Method Processing Time and Receipt of Funds

Approved refunds are issued to the original payment method used for the purchase. Processing typically takes five to ten working days after approval although your bank or card issuer may require additional time to credit your account. You will receive confirmation once the refund has been sent. If funds do not appear within 30 days please contact [email protected] for assistance.

Special Rules for Digital Content Subscriptions and Promotional Offers

Digital courses and subscriptions are treated as digital content under UK law. Once you start downloading or streaming material you lose the automatic right to cancel unless the content is faulty. Promotional offers such as early-bird discounts are subject to the same rules but any free bonus modules may be withdrawn upon cancellation. Recurring subscriptions can be cancelled at any time with no further charges after the current billing period.

Failed Payments Duplicate Charges Chargebacks and Suspected Fraud

If a payment fails you remain responsible for settling the amount due. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks initiated without valid reason may result in recovery action. Suspected fraudulent activity leads to immediate account suspension and reporting to relevant authorities in line with UK regulations while protecting your data under UK GDPR.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other UK legislation including the right to receive services of satisfactory quality and the right to a remedy if goods or services are not as described. We cannot exclude or limit these rights through contract terms.

Contact Route Policy Changes and Last-Updated Date

For questions about this policy or to exercise your rights please use the contact form on our Contacts page or email [email protected] or telephone 01494 671234. The address for written correspondence is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom. We may update this policy from time to time to reflect changes in law or our practices. The current version is always available on our website and the date of the latest revision appears at the top of the page. Continued use of our services after changes constitutes acceptance of the updated terms.